FAQ

How Do I Place an Order?

Detailed Step by step instruction on How to Buy from EZ Mall

Step 1. Choose your product

Browse with Category Menu
Or type what you are looking for in the Search Box.

Step 2. Check Product Information

Check the product images and detailed description provided
Check product availability and expected delivery time.
Click “Add to Cart” to proceed

Step 3. Shopping Cart

Select product quantity.
Choose “Continue Shopping” (If you wish to browse more items) or “Proceed to Checkout” once done.

Step 4. Checkout

If you are already a member of our site, kindly please Login to your account.
If not, kindly please fill out all the required information for us to deliver your order. Fill out the form with your correct and complete billing address. Put a checkmark on “Ship to the same address” if your billing address is the same with your delivery address.
Select your preferred payment method. There are items where we offer COD (Cash on Delivery). You can also pay us via Bank Deposit, Paypal, Credit Card, and other money remittance like Cebuana / Bayad Center.
Review the items before you finally place your order.

Step 5. Order Confirmation

You will receive your order number via text message and a confirmation email will be sent to your email address provided upon purchasing. Please make sure that the email address/numbers that you typed is correct to receive confirmation details and progress of your order. There are times when our email goes to your Spam Folder, so please don’t forget to check Spam folder as well.
Once order has been dispatched you will received an automated text message including your tracking number for you to monitor the progress of your order.

When will I receive my Order?

Once the item successfully placed you’ll receive an email confirmation within 24 hours confirming about the Order Details including the total amount of the order, title and picture of the item, discount, shipping total , tax total, purchase date, billing address, shipping address and order number.

Once we receive the Order we will contact the customer to verify the Order Details within (24 to 48 hours once receive).

We’ll give our best to prepare the item as soon as possible to deliver the item at the drop off point.

Delivery Time Frame:

Metro Manila: 3-5 business days
Outside Metro Manila: 5-7 business days

NOTE: We start counting the delivery time frame when we transfer the package to our courier.

Can you change the Delivery Date?

If the package is on our courier hand we will do our best to coordinate with them to make a special instruction (date, special instruction or change delivery address) however all the request change or adjustment still depends on our courier end. We will also provide the tracking number for your reference to easily track the package on your end.

Where is the Tracking Number?

Once we successfully transfer the package to our courier, our customer service will contact you via email or contact number to provide the tracking number for your reference.

How can I put a special instruction for my delivery?

To provide a special instruction these are the steps:

  • Once you’re ready to place the order and hit proceed to check out, on the “Checkout page” where you need to fill up the information such as delivery address, billing address and etc.
  • On the lower part of the page “Order Notes” box is given to provide the special instruction you would like to request.

Do I Need an Account to Place an Order?

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Where is my package?

To track a package these are the steps:

  • Go to zoomcourier.ph
  • Type the tracking number on the “Track a Package” box located on the upper center of the page.
  • Then Hit “Enter” to show the tracking details.

We also have our customer service to answer you’re inquiry about the tracking details of your package through your contact number or email address.

How can I cancel my order?

We have our customer service to assist you to cancel your order on your end please. You can reach our customer service via telephone number 822-777 or cellphone number that we used to confirm your delivery. Once we successfully cancel the order our customer service will give a confirmation for the cancellation request.

Cancellation of order is free of charge.

Note: We can be able to cancel the order if the package is not yet on our courier end. We encourage to contact us immediately if there’s a request cancellation for order.

How can I return an item?

For defective, damage or wrong item cases we will help you to return the item back to us.

  • You can only return the item 7 days after delivery.
  • Item should be in its complete original packaging with all accessories intact (including manuals, warranty cards, certificates of authenticity, tags, etc.)
  • If the item came with a free promotional item, the free item must also be returned.

For any other questions or inquiry about returning an item please call our hotline 822 – 777 our customer service will assists you to return your item.

When will I receive my refund?

For Credit Card, after return has been evaluated you will get the refund within 7-15 business days. The process of refund will depend on the billing cycle of your bank.

For Debit Card, after return has been evaluated you will get the refund within 5-45 business days. The process of refund will depend on the billing cycle of your bank.

For Cash on Delivery, after return has been evaluated our customer service will ask for your Bank Transfer details. We will deposit the total amount of the order to your Bank Account. For Bank Transfer evaluated you will get the refund within 3-5 business days.

For Bank Transfer, after return has been evaluated after return has been evaluated you will get the refund within 3-5 business days. The process of refund will depend on the billing cycle of your bank.